All our creations are made to order, so please allow up to 5 - 7 business days for them to be designed and cut.
Out of peak season you are more likely to see your creation go out faster than our quoted production time, however if you have a deadline you need to meet urgently, please email us and we will do our best to work within your time frame.
CAN I ADD TO MY ORDER?
Please contact us ASAP to check on the status of your current order. If it has not been sent yet then it is no problem to add additional items. Please note that adding items to your order may delay your order dispatch.
CAN I CANCEL MY ORDER?
Each creation is made to order, so unfortunately we cannot alter, re-do or refund orders once production has commenced. If no work has been commenced on your order, a 10% cancellation & admin fee applies.
All quotes provided for any custom work are valid for 30 days from the date you are quoted.
SHIPPING / POSTAGE
All our creations are carefully packaged and shipped via Australia post with tracking right to your door.
Typical delivery time within Melbourne Metro is 2-3 business days, to most capital cities in 3-7 days and to most regional areas within 8-10 days.
The quoted time frames above are a guide only. These times do not include order production time.
UPDATE AS OF OCTOBER 2021:
PLEASE NOTE THERE IS CURRENTLY A DELAY WITH AUSTRALIA POST DUE TO COVID-19 / LOCKDOWNS, IF YOU REQUIRE YOUR ORDER URGENTLY PLEASE ENSURE YOU SELECT THE EXPRESS POST OPTION ON CHECK OUT.
Our products are not designed to withstand being dropped, bent, placed under pressure or handled roughly. So please be sure to take care with them.
PICK UP ORDERS
At our discretion we may allow pick up orders if there are time constraints. Once the items have been handed over to you (or your appointed pickup person) no responsibility will be accepted for damage claims.
As each creation is made to order we cannot cancel, alter, re-do or refund orders once production has commenced. In the case of incorrect details provided by you or change of mind please contact us ASAP to seek production status. Customers with an account can login at any time to view the current production status of their order.
If you have any questions please send us an email and we'll be happy to help!
No accessories or mounting attachments are included with our acrylic plaques. The plaque can easily be fastened to the wall or door with quality Command 3M mounting strips or mounting tape (recommended).
While we recommend this, each wall surface is different and it is up to the customer to determine what best suits their needs.
It is the customer’s responsibility to ensure the item is securely fastened to the required surface,
Items are not to be handled by children. Please do not hang items above cots or beds, or within a child's reach.